Contact Us
Most messages we get are one of three things. A solver result looked wrong. A word that should be valid was not recognised. Or somebody has a suggestion for making the tool more useful.
All three are welcome, and the first two are genuinely valuable, because a solver is only as good as the word list behind it and readers find the gaps faster than we do.
Our Email Address
codecrackersolver@seoclicks.pro
That is the only address we use. Messages reach the people who run the site, no ticket system sits in between, and replies are written by a person.
We keep one inbox rather than separate addresses for technical, editorial, and commercial enquiries. Splitting them would only create more places for a message to go unread.
What to Tell Us
If a Result Looked Wrong
Tell us the letters you had entered and what the tool suggested. You do not need to send the puzzle itself, and please do not photograph a newspaper page and attach it. A short description of the pattern is enough for us to reproduce the problem.
If a Word Was Missing
Name the word. If it is a proper noun, a New Zealand place name, a te reo Māori word, or a recent addition to general usage, say so, because those are the categories most likely to be missing and the ones we most want to hear about.
If the Tool Behaved Oddly
Device, browser, and what happened. Letters that will not enter, a grid that will not clear, or results that stop updating all have identifiable causes, and knowing the browser usually points at one.
If a Page Is Wrong
Name the page and the sentence. Puzzle conventions and publication details change occasionally, and a page written a year ago can quietly stop matching.
For Anything Else
Plain language is fine. There is no format to follow.
Please Do Not Send Us Puzzles
This comes up often enough to deserve its own section.
Do not photograph, scan, or type out a newspaper puzzle and send it to us. We cannot solve a puzzle on your behalf, we do not want copies of anyone’s published puzzles sitting in our inbox, and the puzzles themselves belong to the people who create them.
The tool on this site helps you work out letters from the pattern in front of you. It is a thinking aid, not a service that completes someone else’s work.
Where We Are
This website, codecrakerssolver.co.nz, is operated from New Zealand.
Postal Address
5 Strathmore Avenue
Wellington 6242
New Zealand
Telephone
+(64) (04) 920-0315
We publish real contact details because a site should say who is behind it. For anything substantive, email is better, since it gives both of us a record.
What We Can Help With
Missing or Wrong Words
Top of the queue. Reader reports are the main way our word list improves, and a single message about a word that should have appeared often fixes the same gap for thousands of other people.
Explaining How the Puzzle Works
How the numbering convention operates, why starting letters are given, which letter frequencies are worth learning, and the techniques that make the difference between grinding through a grid and finishing one comfortably.
Tool Problems
Anything that stops the solver behaving as it should.
Suggestions
If there is a feature that would genuinely help, tell us. Several things on the site exist because a reader asked.
Questions We Answer Most Often
Some of these arrive regularly enough that you may not need to write at all.
Why a Suggestion Does Not Fit
The solver works from the letters you have confirmed and the length of the slot. If a suggestion looks wrong, the usual cause is a letter entered against the wrong number earlier in the grid, which quietly rules out the correct answer everywhere else. Re-checking the first few letters you were confident about resolves most of these.
Why Nothing Is Suggested
Either the pattern matches no word in the list, or two conflicting letters have been assigned to the same number. The second is far more common than the first.
Whether the Starting Letters Matter
They do, considerably. The given letters are the anchor for everything else, and entering them before anything else makes the rest of the grid behave sensibly.
Which Words the List Includes
Standard English words as used in general publication. Proper nouns, place names, and specialist vocabulary are patchier, and reader reports are how those gaps get filled.
How a Word Report Is Handled
Worth describing, because it is the most useful thing a reader can send us.
We Check It
Somebody verifies the word against standard references rather than adding it on request. A solver that accepts anything suggested to it stops being useful quickly.
We Decide Where It Belongs
Some words belong in the main list. Others are regional, archaic, or specialist enough that adding them would produce more noise than help. Where we decline, we say why rather than ignoring the message.
We Tell You
You get a reply saying whether it went in, and if it did, roughly when it will be live.
What We Cannot Do
Solve a Whole Puzzle for You
We will not complete a published puzzle on request. Beyond the copyright question, it defeats the point. The tool exists to get you past a stuck patch, not to hand you a finished grid.
Supply Published Answers
We do not hold, publish, or distribute the official answer sets for any newspaper’s puzzles. Those belong to the publications that print them, and they are usually printed the following day in the same paper.
Represent Any Publisher
We have no relationship with the puzzle’s creator or with any newspaper that prints it. We cannot pass on a question, chase a missing edition, or resolve a subscription matter.
Give Legal Advice
We can describe what published terms say. We cannot tell you what they mean for your situation.
We Never Ask for Anything Personal
We will never ask for a password, a verification code, payment details, or access to any account. There is no reason we would, and the tool needs none of it.
If a message arrives claiming to be from this site and asking for any of that, it is not from us. We write only from the address on this page, and we never charge for anything.
Business, Advertising and Partnership Enquiries
We consider advertising placements and collaborations with puzzle publications, educational publishers, and tools relevant to people who enjoy word games.
Make the First Message Complete
Send what you are offering, what you want in return, the format, and your timeline. A single line asking for a call, with nothing attached, generally does not get one.
What We Decline
Anything that would mislead readers or present paid placement as an honest recommendation. Anything offering answer sets, scraped puzzle content, or services claiming to supply published solutions. Those are refused regardless of the amount offered.
Copyright and Removal Requests
If you hold rights to material you believe appears on this site, write to codecrackersolver@seoclicks.pro with the exact URL, a description of the work, your contact details, and confirmation that you are the rights holder or act for them.
If you create or publish the puzzle this site helps with and have any concern about how we describe it, how a page is worded, or whether something reads as official, a short email will get a quick and useful response. We would far rather hear from you directly than receive a formal notice. The DMCA page sets out the full process.
How Long We Take
Corrections and copyright matters move to the front. Everything else is handled in order of arrival.
Our normal window is 24 to 72 hours. Word list additions sometimes take a little longer because they are batched and checked before going live, but a report that holds up gets added.
If your message identifies a genuine error on a page, the page usually gets corrected before the reply goes out.
Our Independence
The site at codecrakerssolver.co.nz is independent and unofficial. We are not affiliated with, endorsed by, or connected to Simon Shuker, any newspaper or publication that prints the puzzle, or any puzzle syndicate.
Puzzle names and publication names appear here descriptively, to identify what our tool and guides are about. Nothing implies association or approval.
Privacy When You Write
We receive whatever you choose to send, usually a name, an email address, and a message. It is used to answer you and nothing else.
No mailing lists, no sharing with third parties, no marketing use. Correspondence is deleted once it has served its purpose. Worth adding, because people ask: the solver runs in your browser, so nothing you type into the grid reaches us at all. The Privacy Policy covers the detail.
Find Us Elsewhere
LinkedIn: https://www.linkedin.com/company/code-cracker-solver
Facebook: https://www.facebook.com/CodeCrackerSolver/
Reddit: https://www.reddit.com/user/Code-Cracker-Solver/
Quora: https://www.quora.com/profile/Code-Cracker-Solver
Short questions are welcome on any of those. Anything needing a real answer belongs in email, where it will not be buried and where we can ask follow-up questions properly.
Write to Us
Missing words, wrong results, tool problems, suggestions, removal requests, and business proposals all reach the same place:
codecrackersolver@seoclicks.pro
Be specific about what you entered and what came back, and you will get a specific answer. Thanks for using the site, and for taking the time to write.
